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How are alerts useful?

  • They can indicate that a task has likely not been completed.
  • They can indicate that the service receiver may be in troubl
  • They can do both.

Alerts are an optional feature and a service receiver can just receive a reminder without alerts going out if that is all they require.

How do alerts work?

If, after 2 attempts (10 minutes apart) we are not able to reach a service receiver, Up to 3 alerts can go out to different people simultaniously, alerts can be received by:

  1. An sms is sent to a given number, the sms will list the time of the missed call as well as the service receiver’s name and number.
  2. A phone call made to a given number, the alert message heard will list the time of the missed call as well as the call service receiver’s number.
  3. An email sent to a given email address, the email will list the time of the missed call as well as the service receiver’s name and number.

How many alerts can go out?

Up to 3 alerts can go out to different people simultaneously

How do I set up alerts?

When first setting up a service:

Click ‘Create a service’ below and follow the instructions on the screen. You will need access to a mobile/landline in order to complete the process.

To update an existing service:

  1. Click ‘Update a service’ below and follow the instructions on the screen to log in (You will need access to a mobile/landline in order to complete the process)
  2. Click on the button that says ‘Roles and alerts’ and follow the instructions