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Step 1

When someone needs a check-in/reminder, they receive a phone call.

They can receive a check-in/reminder for a one-off task like going to the doctors or for a reoccurring task e.g taking medication

They can receive as many check-ins/reminders as they need throughout the day and those can be received at any time 24 hours a day, 7 days a week.

Step 2

When answering the phone the call receiver can hear one of the following:

  • One of our preset messages
  • A personalised message recorded by our team e.g ‘Hello Brian, this is a reminder to take your morning medication’.
  • A personalised message, recorded by a familiar voice e.g ‘Hey dad, just calling to remind you that your doctor’s appointment is at eleven o’clock today.

They can receive different messages depending on the time of day and/or day of the week.

Step 3

As well as hearing the reminder/check-in, they will be asked to acknowledge the call by pressing any number button on the phone.

Step 4

For one-off/appointment reminders: If they do not answer, 1 person can receive an SMS

For repeating reminders/check-ins: If they do not answer, the reminder/check-in system will wait 10 minutes then try again. If there is no answer the second time then up to 3 people can be informed by text, phone call or email.