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How long do I need to set up a service?

You will need between 5 and 10 minutes to set up a call.

What details do I need to set up a service?

Section 1: Service creator details

These are the details of the person setting up the service.

  1. Relation to call receiver
  2. Full name
  3. Email
  4. Phone number(s)

Section 2: Service receiver details

These are the details of the person who will receiver the service.

  1. Full name
  2. Phone number
  3. Email (If available)

Section 3: Service details

These are the details of the calls themselves.

  1. Times calls are needed
  2. Days calls are needed
  3. Message/s to be heard
    1. Default medication reminder
    2. Default safety check reminder
    3. Personalised message/s (These will be created after sections 1 – 6 are completed)
  4. Start date (can be immediate)
  5. End date (if any)

Section 4: Support network

If there is anyone else supporting the call receiver, e.g GPs, family members, neighbours e.t.c you can add their details here. We ask for:

  1. Name
  2. Relation to the call receiver
  3. Phone number(s) (if available)
  4. Email (if available)

Section 5: Roles

This section allows you to indicate who (from the previous section) will be involved in the service going forward and how.

  1. Paying / funding (if applicable) – Who will be paying for the service. This encompasses both private and publicly funded users.
  2. Recording personalised messages (if applicable) – This will only appear if you have elected for personalised messages to be recorded, we can also record personalised messages for you.
  3. Alerts (if applicable) – These are the alerts that go out if, after 2 attempts, the call receiver does not answer.

Payment details (If applicable)

Read this article to establish if you will need to provide payment details and, if so, what details are needed.