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Warning: This article regards the automated regular reminder/check-in service only.
For articles regarding the automated ‘One-off reminder’ service please go here.
For articles regarding the ‘Calls from a professional’ service please go here.

What is this service?

This service helps vulnerable people remember to do important things like taking medication. It does this by delivering reminders and check-ins via landline or mobile. When a call is answered we play a message reminding the listener to do important tasks, such as taking medication. If they don’t answer the phone at any time, other people may receive an alert by text, phone or email.

Why have I got an alert?

  1. Someone (if you received the alert by text or email their name will be mentioned) is now receiving the above-mentioned reminder/check-in calls.
  2. Said someone has not responded to a call (we try twice, normally ten minutes apart).
  3. Our system has automatically contacted you to alert you that there may be an issue and that you may wish to check in on said someone.

If you have just got an alert, we recommend you now get in touch with said someone to check that they are ok.

Who set the service up?

To find out who set this service up, please click ‘Update a CareCall’ at the top of the page and follow the instructions, once you are logged in, go to ‘support network’ and you will be able to see who else is involved.

Can I turn off the alerts or send them to a different contact detail?

Yes, but the alerts have been set up to ensure the wellbeing of the person receiving the reminder/check-in so please consider carefully before removing all alerts. Please click ‘Update a CareCall’ at the top of the page and follow the instructions, once you are logged in, go to ‘roles and alerts’ and remove your contact details from the list of alerts.